At WebsterWheels.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review the following Return & Refund Policy before requesting a return.
You have three (3) calendar days from the date your order is marked as delivered by the shipping carrier to request a Return Merchandise Authorization (RMA).
Return requests submitted after this period will not be accepted.
To qualify for a return, all of the following conditions must be met:
The Wheels, Tires, or Wheel & Tire Package must be brand new, unused, and uninstalled.
The merchandise must be in the exact condition in which it was received.
All original packaging, accessories, labels, center caps, hardware, and documentation must be included.
Proof of purchase or the original order confirmation must be provided.
An approved Return Merchandise Authorization (RMA) must be obtained before returning any item.
Webster Wheels reserves the right to inspect all returned merchandise and reject any return that does not comply with this policy.
The following items are considered Final Sale and are not eligible for cancellation, return, exchange, or refund:
Custom-Made Wheels
Custom Painted Wheels
Three-Piece (3-Piece) Wheels
Custom Wheel & Tire Packages
Products marked as Non-Returnable on the product page
Wheels or Tires that have been installed or used
Wheels that have had tires mounted
Tires that have been mounted or have any mileage
Products that are damaged due to misuse, improper installation, or customer handling
Once a Wheel & Tire Package has been installed on a vehicle, it is considered used, regardless of vehicle mileage.
Customers are responsible for providing accurate vehicle information when placing an order.
Our team carefully reviews every order to verify compatibility based on the information provided. However, Webster Wheels cannot be held responsible for fitment issues resulting from inaccurate or incomplete vehicle information submitted during checkout.
We strongly recommend performing a complete test fit before mounting tires, installing TPMS sensors, balancing the wheels, or installing the wheels on the vehicle.
Once tires have been mounted, the wheels are considered used and cannot be returned due to fitment concerns.
Approved returns are subject to a minimum 30% restocking fee, which may vary depending on the manufacturer, product type, and order conditions.
The applicable restocking fee will be deducted from the total refund amount.
Unless the return is the result of our error or a defective product, the customer is responsible for:
Return shipping costs
Shipping insurance (recommended)
Packaging materials
Original outbound shipping charges
Any applicable restocking fees
Shipping and handling charges are non-refundable.
All returns require prior approval and an RMA number issued by WebsterWheels.com.
The RMA number must be clearly written on the outside of every returned package.
Any package received without a valid RMA number may be refused and returned to the sender.
To request an RMA, please contact:
Email: [email protected]
Please include “Return Request” in the subject line.
Approved returns should be shipped to:
Webster Tires and Wheels
1325 Webster Ave
Bronx, NY 10456
Please inspect your order immediately upon delivery.
If you receive:
The wrong product
A defective product
A damaged product
An item missing components
Please contact us within 48 hours of delivery.
To help us process your claim quickly, please provide:
Your order number
Photos of the product
Photos of the original packaging
Photos of the shipping label
A brief description of the issue
Once verified, we will work with you to resolve the issue as quickly as possible.
If you purchased the wrong Wheels or Tires, no longer need the product, or would like a different item, please contact our Customer Support Team.
If your return is approved, the fastest way to receive the replacement product is to place a new order after your return has been processed.
Webster Wheels is not responsible for:
Installation costs
Tire mounting fees
Balancing charges
Alignment costs
TPMS installation fees
Labor charges from any repair shop or installer
Customers are responsible for verifying proper fitment before installation.
Once your returned merchandise has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method, including:
Credit Card
PayPal
Affirm
Shop Pay Installments (if applicable)
Refunds are typically processed within 10 business days after approval.
Please note that your financial institution may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at [email protected].
If you experience any issue with your order, we encourage you to contact our Customer Support Team before initiating a payment dispute or chargeback.
Our team is committed to resolving order concerns quickly and fairly. Filing a chargeback without first allowing us the opportunity to resolve the issue may delay the resolution process.
If you have any questions regarding this Refund & Return Policy, please contact us:
Email: [email protected]
Our Customer Support Team will be happy to assist you.